10 Ways Your Organization Might be Hindering DEI Progress
Despite many organizations’ best intentions, there are often unseen barriers that hinder real progress in diversity, equity, and inclusion (DEI) in Canada. The findings outlined in Osler’s 2024 Diversity Disclosure Practices report suggests that momentum behind DEI initiatives in Canada may be slowing. This observation calls for renewed focus to ensure that progress does not stall and that inclusive practices are effectively integrated for expected outcomes.
To help you evaluate your own efforts, I’ve outlined ten common ways organizations unintentionally hinder progress toward achieving DEI goals.
- Resistance to change
While the primary value of diversity, equity, and inclusion lies in driving meaningful change, resistance is often the most common response, especially when these efforts challenge long-standing norms and bring uncomfortable conversations to the forefront. Though resistance to change is natural and change can be intimidating, it is essential for progress. Without it, there is a risk of stagnation and missed opportunities for growth and success in an ever-evolving world.
Resistance to change, whether at the individual or organizational level, can appear in the following ways:
- Denying the need for change such as saying “things have always been this way” or “it’s not a problem here.
- Perceiving change as criticism.
- Actively undermining change.
- Fostering cynicism by consistently questioning or doubting the change effort.
- Slowing down the decision-making process to hinder progress.
- Responding emotionally to impersonal change such as feeling personally threatened or insecure when change isn’t aimed at individuals.
- Showing outright reluctance to promote or adopt new approaches.
- Perpetuating outdated norms.
- Disengaging with or penalizing individuals suggesting improvements.
- Inconsistent enforcement of new processes, approaches.
- Paying lip service without backing it up with actions and resources..
2. Lack of Leadership commitments
DEI remains crucial both within organizations and society because it tackles core issues of representation, fairness, and opportunity. In today’s interconnected global economy, it offers a strategic advantage and fosters teams that are resilient, adaptable, and equipped to thrive in a rapidly changing world. A lack of leadership commitment not only causes frustration and disengagement among employees but also undermines the organization’s ability to make meaningful progress toward change.
Here are some signs of lack of leadership commitment:
- Failing to communicate a clear and actionable DEI strategy or vision.
- Focusing on a short-term immediate outcome rather than a long-term, sustained effort.
- Making vague or generic and non-committal statements about DEI without backing it up with measurable actions such as saying “we value Diversity” or “bring your authentic self.”
- Showing inconsistent efforts that fall short of addressing deeper issues like hosting one-off events.
- Talking about the importance of DEI with little effort to diversify teams and leadership.
- Responding poorly or failing to address issues related to discrimination, harassment or a toxic workplace environment.
- Failing to model or reinforce inclusive behaviors in everyday interactions.
- Providing limited support for the needs and perspectives of diverse employees.
3. Lack of Accountability
DEI initiatives can lose momentum without accountability and lack of transparent reporting, which are essential for maintaining trust and ensuring that efforts are not just symbolic but genuinely impactful.
Here are some signs of lack of accountability:
- Failing to track progress against specific, measurable outcomes such as representation targets, retention rates, or pay equity.
- Not reporting regularly on progress and lack of transparency about gaps or opportunities.
- Lacking transparency about gaps and failing to report progress regularly.
- Ignoring identified gaps or considering them as a threat rather than an opportunity.
- Announcing initiatives or programs but not following through with proper execution.
- Applying practices and policies inconsistently such as allowing certain people to bypass guidelines while holding others to strict standards.
- Delaying or offering inadequate response to issues.
- Failing to act on feedback or ignoring issues.
- Downplaying the role and responsibility of leadership and managers in shaping or reinforcing barriers.
4. Overly ambitious or poorly defined goals
The key to successful DEI efforts is finding the right balance between ambition and realism. This involves setting clear, achievable goals and milestones that guide an organization toward its long-term objectives. However, many organizations fall into the trap of setting overly ambitious goals, hoping that bold targets will spur rapid change and demonstrate progress. In reality, such lofty or vague goals are often difficult to implement and measure effectively. When goals lack specificity or are unrealistic, they can cause confusion, divert focus, and ultimately lead to frustration without producing meaningful results.
Here are some signs of overly ambitious or poorly defined goals:
- Setting vague or unclear goals with no specific definition of what they entail, merely to appease certain groups or stakeholders.
- Establishing unrealistically high expectations of goals such as “bias elimination” as a short-term goal.
- Focusing on short-term outcomes that don’t address ingrained systemic issues.
- Setting broad, aspirational goals without actionable steps or a clear roadmap for achievement.
- Prioritizing numbers over creating an inclusive culture or addressing systemic barriers.
- Focusing on surface-level initiatives without addressing deeper issues like bias in performance evaluation or barriers to career advancement.
- Setting goals without consulting or involving those the goals are meant to serve.
- Overburdening DEI leaders, advocates, and change-makers with the sole responsibility for addressing deeply ingrained issues.
5. Insufficient resources and funding
A critical risk for any work in DEI is the allocation of insufficient resources and funding. Without the necessary financial and human resources, progress towards implementing comprehensive programs, providing ongoing training, or supporting crucial research and data analysis will be hindered. When resources are stretched too thin, organizations may struggle to maintain momentum, leading to a lack of sustainability and ultimately preventing meaningful, long-term change.
Here are some signs of allocating insufficient resources and funding:
- Appointing one DEI personnel without providing enough support, staff, or tools that ensure effectiveness of programs.
- Giving limited budget and resources to DEI programs and initiatives hindering their ability to make a meaningful impact.
- Focusing solely on recruitment but failing to address the retention of diverse talent.
- Investing insufficiently in leadership development programs for diverse groups.
- Providing limited resources for implementation of programs and initiatives.
- Developing weak and minimal outreach and engagement opportunities with diverse communities.
6. Fragmented or inconsistent efforts
Fragmented or inconsistent efforts refer to initiatives or programs that lack cohesion, focus, or sustainability, often resulting in disjointed or superficial progress. When DEI efforts are fragmented, they can unintentionally create significant disparities, confusion, and perceptions of unfairness.
Here are some signs of fragmented or inconsistent efforts:
- Implementing initiatives or programs in silos across various parts of the organization without overarching strategy linking them.
- Lacking clear or unified vision and cross-collaboration or shared goals.
- Promoting efforts to sporadic events that are not part of an ongoing commitment to change.
- Forming add-on rather than embedded efforts that are fully integrated into organization’s core values and culture.
- Introducing DEI committee but largely ignoring or underfunding recommendations.
- Lacking an effective system for collecting and analyzing data to track progress and share insights across departments.
- Focusing on certain groups disproportionately while ignoring other aspects of diversity.
- Overemphasizing on diversity without addressing inclusion and equity that ensures all employees have the same opportunities for growth, advancement, and pay.
- Applying rules, policies, and procedures inconsistently across all individuals, teams or situations.
7. Poor communication and engagement
When DEI efforts are not clearly communicated, employees may be uncertain about the organization’s commitment. Without clear messaging, staff may also miss key initiatives, training opportunities, or support systems designed to foster an inclusive environment. If employees don’t fully understand the organization’s DEI commitments and goals, they may struggle to align their own behaviors and actions with these objectives, reducing the effectiveness of the initiatives. This lack of awareness can create a disconnect between leadership and staff, making it harder to build trust and sustain momentum for long-term progress.
Here are some signs of poor communication and engagement:
- Failing to clearly communicate DEI goals, strategies, and progress, particularly in terms of how employees’ contributions align with the organization’s efforts.
- Communicating mixed messages that fail to align leadership’s commitment with everyday actions.
- Excluding employees from discussions about the organization’s commitment to DEI, leading to confusion and skepticism.
- Directing efforts focused solely on top-down directives without soliciting feedback, input or concerns from employees or communities.
- Designing or executing initiatives without actively involving employees.
- Paying attention to the concern of one group while ignoring or undervaluing the concern of other employees.
- Failing to provide regular updates, follow-ups, or progress reports on commitments and goals.
8. Cultural misalignment
DEI initiatives can clash with the prevailing culture of an organization, particularly in environments that have historically been homogenous or resistant to change. In such organizations, deeply ingrained cultural norms, practices, and values may prioritize conformity or maintain existing power structures, making it difficult to embrace diversity, equity, and inclusion efforts.
Here are some signs of cultural misalignment:
- Continuing to rely on long-standing traditions, leadership styles, or communication practices that fail to reflect the diverse needs and perspectives DEI efforts seek to address.
- Failing to consider the organization’s unique context, which should align with its mission and embrace diverse perspectives and the lived experiences of its members.
- Prioritizing the views and norms of the dominant culture when driving change, while sidelining or minimizing those of other groups.
- Recommending change while promoting implementation methods that reinforce outdated ways of measuring success or maintaining traditional practices.
- Promoting a specific cultural framework, such as Western communication styles, that may not be inclusive of all backgrounds.
- Overlooking the existing workplace dynamics, such as a toxic culture, that hinder open, safe discussions and a more inclusive environment.
9. Limited human-centered approaches
DEI efforts often fall short because they overlook the unique experiences, needs, and challenges of the individuals they aim to support. When initiatives lack a human-centered approach, their effectiveness and long-term sustainability are compromised. For instance, top-down policies, though well-intentioned, often fail to account for the diverse lived experiences within a workforce. While these policies may look good on paper, they don’t always translate into meaningful change for all employees, leading to a disconnect between intentions and real-world impact.
Here are some signs of applying limited human-centred approaches:
- Prioritizing the needs of a specific demographic such as able-bodied, cisgender, middle-class individuals while neglecting the needs of other groups.
- Assuming that all people have similar needs, desires, values ignoring the complexity and individuality of experiences.
- Minimizing or over-simplifying others’ experiences.
- Relying on generic solutions or designs that do not account for the unique lived experiences of individuals.
- Providing one-sided solutions that may not be relevant or effective.
- Failing to consider the intersectionality of people’s identities and experiences.
10. Superficial initiatives and tokenism
There is a risk that DEI programs or initiatives may be perceived as superficial or tokenistic, particularly if they focus solely on surface-level diversity, such as hiring diverse candidates, without addressing deeper systemic issues like racism, institutionalized discrimination, biases in decision-making, power imbalances, and exclusion from systems of justice.
Here are some signs of superficial initiatives and tokenism:
- Engaging in DEI activities as a checkbox exercise without sustained effort or a plan to bring concrete change.
- Introducing policies that sound inclusive or promote equity but lack depth for real impact.
- Hosting a one-time training or workshop without ongoing education or follow-up that fosters genuine understanding and drives meaningful changes in behavior or action.
- Celebrating diversity on special occasions, such as Black History Month, National Indigenous History Month etc., without integrating inclusive practices into the organization’s daily operations, culture, or long-term strategy.
- Tracking diversity numbers or engagement rates without evaluating how inclusivity and equity are genuinely experienced in the workplace.
- Launching programs or initiatives with initial excitement, but failing to allocate adequate resources, establish accountability, or follow through with clear action steps and measurable results.
- Hiring or promoting one or two people with lived experiences into high-profile positions without truly empowering them to drive change or giving them the authority to make decisions.
- Inviting diverse voices to speak at events or panels but failing to genuinely incorporate their perspectives into decision-making or organizational strategies.
- Actively recruiting for diversity but doing so in a way that focuses more on meeting quotas than creating an inclusive environment where diverse talent can thrive, feel valued, and grow.
If you’d like more insights on overcoming these challenges and discovering tailored solutions to accelerate your progress, please reach out to us @ info@kusema.ca
Merertu Mogga Frissa
Founder, Executive Director
Canadian Association of Black and Racialized Equity and Inclusion Professionals (Kusema)
